Refund policy
At AutoNest, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
You may request a return within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused, uninstalled, and in original condition
- The product must be in its original packaging
- Proof of purchase (receipt or order number) is required
Non-Returnable Items
The following items cannot be returned:
- Used or installed products
- Items damaged by improper use
- Clearance or final sale items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos or videos as proof
- We will arrange a replacement or full refund at no extra cost
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
Return Shipping
- Customers are responsible for return shipping costs (unless the item is defective or incorrect)
- Shipping costs are non-refundable
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, orders cannot be cancelled
How to Start a Return
To initiate a return, please contact us:
📞 Phone: (306) 403-8465
📧 Email: Autonestco@outlook.com
Please include your order number and reason for return for faster processing.